ARE THERE OTHER FEES?

There are no additional fees! No Set-up Fees, No Training Fees and No Contracts. No Surprises.

CAN WE CHANGE PLANS?

Yes! You can switch your school’s plan at any time.

DO WE NEED TO PURCHASE ANY SPECIAL EQUIPMENT?

theSMARTsub is cloud based—so there is nothing to purchase and you always have the latest enhancements.

CAN WE USE theSMARTsub FOR POSITIONS OTHER THAN TEACHERS?

Yes! theSMARTsub was designed to handle absences for any position within your school.

CAN EMPLOYEES REPORT OFF FOR PARTIAL OR MULTI-DAY ABSENCES?

Yes! Partial and Multi-day absences are recorded and filled accordingly.

CAN WE CHANGE A SUBSTITUTE’S ASSIGNMENTS?

Yes! theSMARTsub has full capabilities to modify assignments and absences to allow you to maximize learning at your school.

WILL I GET NOTIFIED IF A POSITION DOES NOT GET FILLED?

Yes! theSMARTsub will let you know if a position was not accepted by any of your substitutes and even send alerts to let you know when upcoming absences have not been accepted but we are still working on finding a substitute.

DOES theSMARTsub SUPPLY SUBSTITUTES?

theSMARTsub does not supply substitutes. Instead, schools get to keep the same hiring and vetting process that is important to them. Your school’s substitute list is loaded into our system.

DOES theSMARTsub SUPPLY SUBSTITUTES?

theSMARTsub does not supply substitutes. Instead, schools get to keep the same hiring and vetting process that is important to them. Your school’s substitute list is loaded into our system.

WHAT IF AN EMPLOYEE IS NOT NEAR AN INTERNET ENABLED DEVICE?

Employees can report off from ANY phone in the world. theSMARTsub If they call off from the phone they have registered with us—our system recognizes them. If they call from a phone not registered with theSMARTsub, they will be prompted to enter the number they do have registered.

HOW CAN WE MOVE FORWARD?

Want more information? You can schedule a Product Review or Discovery Call by clicking here!

WHAT IS THE TIMELINE FOR MOVING FORWARD?

We suggest a 1 week lead time between letting your employees and substitutes know that you will be using theSMARTsub trial and the actual date theSMARTsub starts placing substitutes at your school (Example Welcome Notices). Open in new tab and allow download Editable PDF? This will allow employees and substitutes to register and get familiar with the system.

DOES SET-UP REALLY ONLY TAKE 5-MINUTES?

Yes! See WHAT IS THE “3S ADVANTAGE”? below.

WHAT IS THE “3S ADVANTAGE”?

When designing the system, we knew school administrators were not going to want to spend hours getting set up. We have a 3-step automated process that will have your school up and running in 5 minutes! It’s our Super Simple Setup!

HOW DOES theSMARTsub CONTACT SUBSTITTES?

The primary method of contacting substitutes is phone calls. There is a lot of logic in theSMARTsub’s calling algorithms. Calls are made daily starting at 4:00pm the day that the absence is logged and calls every hour until 10:00pm or until the absence is accepted by a substitute. On the day of the absence calls start at 5:30am and continue every 15 minutes until accepted or 10:00am.

WHAT ABOUT TRAINING?

theSMARTsub uses advanced technology and intuition to make it simple to use. No formal training needed. Our help section is full of short video tutorials and our award winning customer service is available to help!

WHAT DO THE DIFFERENT USER DASHBOARDS LOOK LIKE?

We’re glad you asked!

- ADMINISTRATOR

- EMPLOYEE

- SUBSTITUTE


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